Return & Warranty Policy

Last updated: July 2026

At Arduino Corner we want every order to reach you safe and working. Because your parcel travels through a third-party courier, a few things occasionally go wrong on the way. This page explains exactly how our return and warranty claims work, and the simple steps that protect you if there is ever a problem. Please read it before placing your order.

Complaints & claims

For any complaint or claim, please send us a WhatsApp message on +92 332 5920236 (message only, 11:00 AM – 8:00 PM). Kindly include your order number and the required video proof (explained below). This helps us resolve your issue as quickly as possible.

How to protect your claim

1. Record an unboxing video. Please film a single, uncut video as you open the parcel — from the sealed package to the opened contents. If anything is missing or was damaged in transit, this video is the proof we (and the courier) accept for a claim. Without it, missing/broken-item claims cannot be processed.
2. Learn the product before you use it. Look up how the item works — from the internet, its datasheet or a book — so that incorrect wiring or misuse does not damage it. When you power a product on for the first time, please record a short video. If a genuine fault appears, this video lets us understand exactly what happened and help you.
3. Claims need proof. We are unable to process a warranty claim on a verbal or phone description alone. Please follow the two steps above so that you always have clear video evidence to support your claim.

Return & warranty terms

1. Claims apply within 3 days of delivery. Requests made after 3 days cannot be accepted.
2. We accept claims only for products that arrive damaged or are not working (faulty / dead on arrival), and only when the required video proof is provided (the unboxing and first-use videos explained above). We do not accept returns of working products or change-of-mind returns.
3. Delivery / courier charges are non-refundable and are not adjusted for any claim.
4. Once a genuine fault is confirmed from your video, we will arrange a replacement or a fair resolution for the affected item.
5. Arduino Corner reserves the right to update these return and warranty conditions at any time.

Please write your address correctly

When placing your order, write your house / office / shop number along with the street number or street name, and add the name of a well-known landmark near your location. An area-only or incomplete address often causes a failed delivery and the parcel is returned to us.

If an order is returned because the address was incomplete, the delivery charge is lost and re-delivery is the customer’s responsibility. In that case the customer bears the original shipping, return shipping and re-packing costs. Return charges apply to parcels sent to such addresses.

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